From hindsight to insight: Using behavioral data to drive compliance program effectiveness

09 September 2025

Traditional compliance metrics tell you what happened yesterday.

Learn how to measure what matters today so you can prevent risks tomorrow.

Compliance programs have long relied on completion rates and hotline calls as measures of success. But these lagging indicators only scratch the surface.

Join Harper Wells, Chief Compliance Officer at Learning Pool, Cory MacDonald, Learning Manager, Ethics & Compliance, Starbucks, and Joanna Bayron, Compliance Risk Manager, Starbucks, for this practical webinar to discover how leading compliance teams are moving beyond hindsight data to actionable behavioral insights that truly strengthen compliance culture and reduce risk.

What you’ll learn

📊 Why traditional metrics like completions and hotline calls don’t tell the whole story
🧠 How behavioral data reveals decision-making blind spots before they become risks
💡 Practical examples of leading indicators that drive measurable program effectiveness
🚀 First steps to evolve your compliance metrics without overwhelming your team

Watch the recording

Harper Wells | Chief Compliance Officer | Learning Pool

Harper Wells

Chief Compliance Officer, Learning Pool

Harper Wells is a governance, risk, and compliance leader with over 20 years of experience developing enterprise-wide ethics and compliance programs. As Chief Compliance Officer at Learning Pool, she leverages data-driven insights and innovative training strategies to foster ethical, high-performing workplace cultures

Cory MacDonald | Learning Manager, Ethics & Compliance | Starbucks

Cory MacDonald

Learning Manager, Ethics & Compliance, Starbucks

Cory MacDonald is the Learning Manager for the Starbucks Ethics & Compliance team, where she supports the strategy, development, and delivery of training programs that empower partners to make ethical, values-driven decisions. With a focus on clarity, relevance, and engagement, she designs learning experiences that support cultural integrity and help teams navigate complex compliance topics with confidence. Her work strengthens trust across the organization and reinforces the Starbucks commitment to doing the right thing, the right way.

Joanna Bayron | Compliance Risk Manager | Starbucks

Joanna Bayron

Compliance Risk Manager, Starbucks

Joanna Bayron is a Compliance Risk Manager at Starbucks, where she leads the development and global implementation of Ethics & Compliance training programs for both retail and non-retail partners. She helps drive a culture of integrity by developing engaging, values-driven learning experiences that support partners worldwide. Joanna collaborates closely with cross-functional teams to align training initiatives with evolving risk landscapes, regulatory requirements, and business priorities and plays a key role in shaping a workplace where doing the right thing is second nature.