We’re not playing games anymore. Where next for gamification of learning?

21 December 2017 by Matt Watts

Pokemon…Gone

Who remembers Pokemon GO? It hit the streets in July 2016 with a flurry of head down activity in parks and near misses on road crossings. It was a very clever mix of augmented reality, challenge and unwitting exercise for teenagers; but now it’s gone.

Crazes come and go by their nature and the learning industry is not shy to them. Gamification of learning rose up a few years ago to much excitement (even though it had been used in training for decades).

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I did many talks on the infiltration of gamification into digital learning when it rose again to fame. As well as promoting it as a powerful addition to our design toolkit I issued a caution that we shouldn’t treat it as the new panacea for learning. This would only lead to weariness amongst our more cynical learners that we were trying to dress up our old content in new clothes. As if we would?

It was a serious concern that has been raised by others. As a leading thinker on game design, Amy Jo Kim echoes these concerns and summarises that when papered over existing products, gamification produces less than impressive results.

“There’s widespread failure of gamification. And there’s growing awareness that the sprinkling of game mechanics on top of an existing product is limited and often backfires” – Amy Jo Kim

When we talk with L&D people we do hear of great successes with gamification but we also hear war stories of it being inappropriately applied – a cartoon frog awarding points, space invaders in a diversity module and a badge for reading an introduction page. This sort of thing doesn’t go down well with… err, anyone.

My dream is now that the Pokemon moment has gone, we can learn some lessons and think about where we go next with gamification of learning. This post explores what we’ve learnt and talks of exciting future opportunities.

A gamification layer on your world

The blunt fact is that gamification is here to stay, whether learning professionals like it or not. Take a listen to the TED talk by Seth Priebatsch who wants ‘to build a gamification layer on top of the world’. He talks about Facebook providing the social layer, on top of which he wants to gamify our entire lives. Give the man a white cat and the Bond villain will be unstoppable.

We may smirk at this but take my typical Saturday:

But don’t just take our word for it, try one yourself

There’s a lot to be said for learning by doing, so why not engage with a bot.  Here are some bots we’ve tried and liked.

Amazon’s Alexa responds to speech commands and requests.  You can use it for making to-do lists, setting alarms, controlling your other smart devices, giving you news and traffic reports, playing and streaming music, audio books, podcasts and a whole host of other things.  

But, critically, in doing all that Alexa is learning from your choices.

Or, if you’re thinking of going abroad and fancy learning a little of the local language, try Duolingo.  The Duolingo bot can teach you the basics via your PC or mobile device in just a few minutes every day.  

It’s like having your own tutor, in your own home or office.  It recognises what you already know, identifies where you need help and practice, rewards and encourages you, and sets you targets.  In short, it’s learning about you and what you need, while you are learning.  

09:00 – Quick run across the fields, uploaded it to Strava, second-best time on a segment. Yeah!

11:00 – Recovery coffee in Costa, 12 points on my card so got a free latte. Cool!

14:00 – Browsing for holiday ideas on Tripadvisor, villa in Portugal got great reviews. Booked!

20:00 – Watching a film on iPlayer, as recommended by John. Cheers!

My life is being controlled by gamification. I hate to say it but I suspect yours is as well. Stop and think about all the activities you carry out every day. Are they gamified? How do they manipulate your behaviour?

As well as proving that gamification is pervasive, analysing your lifestyle provides ideas for learning development – with a bit of lateral thinking you may be on to your next big idea.

The ROI of Gamification

So gamification is everywhere but also it works. I’ll go further and say it’s one of the most powerful tools there is to increase participation in anything.

International speaker and creator of the Octalysis Framework for game design, Yu-kai Chou, conducted a meta-analysis of studies of the return on investment of gamification in business.

The results from over 90 studies showed that gamification is having a huge impact everywhere: at the enterprise level, in sales and product initiatives, in lifestyle situations, in manipulating consumer behaviour, in education and in scientific research.

A favourite of mine is The World’s Deepest Bin. A simple sound effect resulted in 132% more rubbish being collected. Elegant but just so simple.

So we have huge power in our hands, the next quantum leap is to apply some of these winning ideas to learning.

We are not game developers

Unfortunately, good gamification is hard and full on game development is much, much harder. Add to that the fact that we are learning designers – multiplayer, multi-session epics are not really our thing.

This is why the big US corporations employ qualified game developers in their L&D departments to tackle such things. 

A game development team has quite different roles, relating to the media richness and technical complexity of the finished piece. Interestingly, the instructional designer is replaced with a ‘level designer’ who defines the incrementally more difficult challenges and the rewards for completing those challenges.

If you are now questioning your own future, don’t throw the towel in just yet. Yes, there is much to learn but there is also more of a mindset than a skill set change. There are models and tools we can use to make our inroads to gamification and game design much more rewarding.

Rethinking our approach to gamification

If we tease apart the skills we need to apply effective gamification, the results are more encouraging. Gamification by Design author Gabe Zichermann states that psychology plays the most significant part in it.

“Gamification is 75 percent psychology and 25 percent technology.” – Gabe Zichermann

Indeed it does, as gamification taps into the psychological behaviours that govern the day-to-day decisions, we make by providing a platform for competition, sharing achievements and managing the progress of work.

Psychology is something that learning designers should be comfortable with so we are one step up the ladder. I think the issue is that we haven’t fully taken on board the additional psychology of game design. It needs a different type of thinking based on a new design model that is a bit looser than those we have historically used.

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Game thinking for learning designers

There are models for building effective learning and still more for building effective gamification and games. ADDIE is the old stalwart that we are most familiar with in L&D. But I’m going to state it clearly – drop ADDIE for game design. This model is best used for the creation of linear bite-sized learning materials and comes nowhere near being able to consider the complex mechanics and psychology of game play.

So what is left without ADDIE? Amy Jo Kim promotes ‘game thinking’ as the best place to start to create effective gamification.

“Game Thinking is what gamification wants to be when it grows up” – Amy Jo Kim

Game thinking ensures that a designer properly empathises with the audience before they start a project and that game mechanics are appropriately employed. It certainly makes a lot of sense to wipe the slate clean and use a different approach to gamification work at the outset.

We took this to heart in our own organisation and devised a new model of components we felt essential in a game project. Although they aren’t all essential, it does make sure we consider them all and either define them or discard them according to the project requirements.

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Let’s explain what each of these components represents:

  • Challenge – a clear reason to play and achieve the end goal, not just a list of learning objectives
  • Rules – a simple set of instructions, ideally 3 clear rules
  • Start – the learner decides when they are ready to begin
  • Game engine – a grand name but can be quite simple as it controls the gameplay by giving access to levels and feedback, storing the score and determining when the game is complete
  • Levels – in old money this is the learning content that usually gets incrementally more difficult as the learner progresses through the levels
  • Feedback – critical in any game so a separate component as this shows not only after each level is complete but potentially after every single interaction
  • Dashboard – another high ranking feature as a game must constantly inform a learner how they are doing, how much time is left, how many challenges left to complete, and so on
  • Epic meaning – I love this term as it lifts a game from a learning experience to one with a hugely motivating reason to finish, so it’s one of the first things you need to define.

Games can contain many other things (avatars, competition, badges, timeline, etc) but this basic framework sets your mind thinking differently and most significantly in a nonlinear fashion when you first sit down with your creative team.

Gamification in the workflow… the sweet spot

The biggest failure with much early gamification (if it wasn’t just painfully condescending) is that it had obscure relevance to the workforce. This is a tricky one because, let’s face it, work is no game. Quite the opposite, as the expletive from the forthright senior manager we met below uttered.

“I don’t pay my staff to p*** around playing Minecraft” – Anon, Senior Manager

But no one can argue that employee motivation isn’t a constant challenge when trying to push through business change as the statistic from Tim Pickard highlights.

“70% of business transformation efforts fail due to lack of engagement.” – Tim Pickard

Pickard asks us to stand back and think about what motivates people at work. Personal recognition, rewards and a sense of competition are all strong motivators. The power of gamification is that it can tap into ALL these and provide unrivalled motivation.

But the goal of business transformation is behaviour change and as BJ Fogg’s model shows, this requires not only motivation but also ability and a trigger as well.

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So the crux for sweet spot gamification is to provide all these, crucially at the same time:

  • Motivation – give them a chance to win, get a reward or gain recognition
  • Ability – facilitate them carrying out a task and increasing their capability
  • Trigger – give them the ‘what’s in it for me’ epic meaning

If we do this then bingo, we have created something that I’m convinced will show game mechanics as our superior weapon.

Go forth and gamify

We should have the confidence to continue using gamification and definitely serious games where they are carefully and professionally applied, as long as we:

  • Leave behind haphazard early attempts but learn from learner scrutiny
  • Become better informed about game design psychology
  • Move away from dusty models of design to newer approaches
  • Create precisely targeted workflow solutions

Do all this and the Bond villain will surely inherit the earth.

Interested in gamification but not sure where to start?

At Learning Pool our custom content team is acclaimed in our industry and ready to meet your bespoke needs regardless of the challenge.

Whether you need an interactive learning game or just some help with instructional or graphic design, we can tailor our approach to help you regardless of the time or budget available.

Get in touch today to find out how our custom content can change your learning strategy.

 

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Matt Watts
Learning Innovation Designer

Matt started his L&D career writing courses but soon discovered that his interest in tinkering with new technology could turn into a full-time role.

He’s spent the last year immersed in the world of chatbots and conversational UX, drawing on the dialogue skills he developed during his Drama and Creative Writing degree to create an e-learning bot with personality and purpose.

He also works with the Stream team to ensure that our LXP is built on sound learning theory.

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