The Post Office has over 11,500 branches across the UK, 97% of which are on an agency or franchise basis. Along with significant online business, they are the biggest retail network in the UK, providing over 170 different products spanning mail, financial and government services, broadband and home phone, currency and travel insurance.
With around 40 new Postmasters and Agents coming on board each week, the process to onboard new starters with all the relevant training needed to run a successful franchise involved a lengthy course of between 10-15 days and a trainer coming in branch to facilitate face-to-face sessions. The Post Office needed a solution that would allow these Postmasters and Agents to get up and running in a much shorter space of time and in a more cost-effective way.