How to minimize—and even predict—compliance risk

Every compliance program aims to minimize organizational risk. But to truly feel confident about your compliance risk level, data-driven decision-making is essential. The question is: how do you ensure you’re focusing on the right metrics and capturing the full scope of potential risks? Relying on basic training data like completion rates or quiz scores may leave you missing critical insights.

Analyzing and Predicting Compliance Risk

Learning Pool’s adaptive compliance courses enable organizations to both analyze and predict compliance risk by providing deep insights into employee behavior and knowledge gaps. These self-directed courses capture employee decisions through immersive scenarios, generating valuable data that reveals strengths and weaknesses within the workforce.

By analyzing the behavioral insights generated by these courses, compliance teams can:

• Pinpoint knowledge gaps: Identify specific areas where employees struggle, enabling targeted interventions and follow-up training.
• Predict potential risks: Spot behavioral trends early on and address areas before they escalate into incidents.
• Measure training effectiveness: Move beyond simple completion rates to assess the true impact of training on employee knowledge and behavior.
• Build a stronger compliance culture: Promote continuous learning and improvement by giving employees the knowledge and skills they need to make ethical decisions.

In addition to providing organizations with insights into where potential risks lie, our adaptive compliance courses drive behavioral improvement as part of the learning experience. Through continuous coaching, feedback, and in-course remediation, employees achieve 100% proficiency on all topics. Misconceptions are addressed directly within the training, ensuring that employees are well-prepared to make ethical decisions in real-world situations. This approach shifts compliance from something that’s a box to be checked and transforms it to a powerful tool for mitigating risk and driving organizational growth.

Know Your Employees, Reduce Your Risk

Generic training is risky. When training doesn’t align with employees’ specific roles and needs, it creates knowledge gaps and can even make employees feel disengaged.

To truly mitigate risk, you need to know your employees. Understanding their roles, responsibilities, and daily tasks enables you to tailor training and gather more meaningful data on their behavior. This leads to better risk prediction and fosters a stronger compliance culture.

Contextualizing Your Findings

To effectively use the behavioral data gathered through smarter training, consider the following steps:

1. Discuss business functions and tasks, not just compliance requirements.
2. Analyze the root cause of previous compliance issues or workarounds.
3. Review policies, procedures, and documentation to see what’s on paper.
4. Engage with frontline employees to understand their actual roles and compliance challenges.
5. Identify existing metrics the business already tracks (or can easily be pulled) that reflect current compliance, such as:
   • Process outcomes
   • Helpline data
   • Audit findings

Make your adaptive compliance courses even smarter

Risk-predicting insights can enhance the delivery of supplementary resources long after an initial course. For instance, intelligent learning paths can proactively adapt the course based on an employee’s prior course performance. This means each employee only sees the content they need.

For instance, you can set thresholds that determine the content each employee sees (e.g., employees who score below 90% in a category in Year 1 must revisit the category again in Year 2).  This ensures employees are continually challenged based on their past learning experiences

Learning Pool also reimagines test-outs through intelligent recertification, prioritizing knowledge demonstration. Instead of starting with content delivery, employees are immersed in learn-by-doing scenarios. Correct choices enable fast progression, while incorrect choices trigger targeted remediation and proficiency-building content to help employees master the material before continuing.

Is predicting compliance risk your next step?

Confidence in managing compliance risk comes from a comprehensive understanding of your data landscape. It’s not just about collecting the right data; it’s about using it effectively to predict and address risks at scale. By designing your training and communications program to identify and mitigate compliance risks, you can reduce seat time, better target red flags, and ensure mastery across your entire organization.

Learning Pool’s data-driven solutions help you save time and money while improving your compliance program. Get in touch today to find out how we can help your organization achieve smarter, more effective compliance training.