Ever wonder how giants like Pizza Hut, KFC, and Taco Bell train their massive global workforce consistently and effectively?
In a recent webinar, Yum! Brands, the powerhouse behind global favorites like Pizza Hut, KFC, Taco Bell, and Habit Burger, joined forces with Learning Pool to share how they’re delivering consistent, scalable, and localized learning to more than one million learners worldwide.
Featuring insights from Bradley Burke (Yum!), Brian Buckley (Pizza Hut), and Jon Brydges (Learning Pool), the conversation revealed the secrets behind building a global learning ecosystem that’s agile, automated, and truly impactful.
From jumbled systems to one powerful platform
Before partnering with Learning Pool, Yum!'s old learning systems were slow and inconsistent. They just couldn't keep up with the sheer size and complexity of Yum!'s operations. Updating content manually, delayed reports, and a lack of personalized training were constant headaches.
Learning Pool's platform completely changed the game. Now, Yum! has custom-branded learning sites, automated tasks, and real-time reports that show exactly what's happening with training. This has made learning and managing training much easier for everyone, everywhere. The creation of this unified, engaging learning environment was key to their transformation.
With over 61,000 restaurants in 155 countries, Yum! needed a solution that could handle many different brands and markets while still feeling local. Learning Pool delivered by making it possible to:
- Brand-specific learning: Each brand, like Pizza Hut or KFC, gets its own tailored training experience. This means consistent, yet customized, training to scale learning effectively.
- Support for many languages: The platform works in over 30 languages, so employees can learn in the language they're most comfortable with.
- Super-efficient admins: Automation and AI tools now handle the boring, time-consuming tasks. This frees up administrators to focus on more important things.
- Real-time insights: Advanced reports and something called xAPI (a way to track learning data) give managers up-to-the-minute information on training progress and completions.
Data-driven learning with AI and xAPI
A major breakthrough came from using xAPI data through a Learning Record Store (LRS). This allowed Yum! to track specific details, like whether employees are following standards or food safety rules. This detailed information helps them offer targeted training for specific issues instead of just generic re-training, enabling truly data-driven learning.
Building on this, Yum! is now exploring how AI can automate even more—for example, giving employees small, specific learning modules based on their individual responses. This makes training even smarter and more personal.
This end-to-end system means the team can "set it and forget it," focusing on making training better instead of getting bogged down in manual tasks.
AI Conversations: realistic practice for better coaching
Yum! Brands also uses Learning Pool's AI Conversations tool to help area coaches practice difficult conversations in a realistic, safe space. This innovative tool allows coaches chat with an AI assistant that feels like a real person. They get instant feedback to improve their communication skills.
Here's what users are saying:
- "Great tool and will be using a great deal with managers."
- "Great feedback, seemed like a real person giving it."
- "I appreciate the coaching tool—I haven’t had to think about the conversations prior in quite a while."
A partnership that evolves
Learning Pool's flexibility and willingness to adapt have been crucial to Yum!'s success. Instead of sticking to fixed roadmaps, the platform has evolved alongside Yum!’s strategic priorities, adding AI features and staying ahead in the fast-paced world of learning. The partnership has been instrumental in helping Yum! scale learning initiatives and build a dynamic learning environment.
Want to dive deeper into Yum! Brands' learning journey?
Watch the full webinar to get the full story behind Yum! Brands' learning transformation and get inspired to scale your own learning programs with impact.
