Achieving ethical excellence through Adaptive Compliance training

Background

This Fortune 500 company, a long-standing leader in their industry with over 12,000 employees across the globe, faced the challenge of developing and maintaining an effective compliance training program that resonated with their diverse workforce. As a multinational organization operating in over 60 countries, they needed a solution that could adapt to different cultures, languages, and regulatory environments.

Challenge

The company’s compliance program manager, with a strong background in process efficiency, sought to create a compliance training program that was engaging, relevant, and effective in promoting ethical behavior across the organization.

Solution

In 2019, the company partnered with Learning Pool to leverage their Adaptive Compliance suite. This partnership allowed the company to customize courses to fit their branding and voice, making them feel native to the organization. The modular Code of Conduct course is deployed annually to all salaried employees and is supplemented with other courses, such as antitrust, anti-bribery, and anti-corruption training, targeted to employees based on their roles and associated risks.

Implementation

A key insight from a 2021 culture survey revealed the significant influence of managers on employee perceptions of the compliance program. To address this, the company partnered with Learning Pool to develop a custom course for people managers titled “Promoting and Reinforcing an Ethical Culture.” Toolkits with resources for managers were also created to reinforce compliance messaging.

The compliance program manager now presents quarterly alongside business unit presidents to discuss key compliance topics and demonstrate how managers can utilize the developed toolkits.

Data-driven approach

A core strength of the partnership is the focus on data-driven decision-making. The Learning Pool dashboard, integrated with the company’s internal data, allows for tracking training assignments and correlating data to various factors like job function and tenure. This capability enables the identification of knowledge gaps and the development of targeted training for specific risk areas.

Communication and transparency

The company’s Compliance Team delivers monthly compliance updates, including emails from the Chief Ethics and Compliance Officer. These emails have a high click-through rate to detailed articles on the company intranet.

The articles, informed by data gathered from training sessions, foster transparency by discussing training outcomes, addressing challenging questions, and providing clear explanations.

Impact and results

Implementing Learning Pool’s Adaptive Compliance suite has significantly enhanced the company’s compliance training program. The ability to customize courses and utilize data-driven decisions has led to a more engaged and ethically conscious workforce. This progress is reflected in the company’s recent recognition as one of the World’s Most Ethical Companies®, demonstrating the power of data-driven, customized compliance training. By leveraging Learning Pool’s solutions, they have transformed their compliance program into one that not only meets regulatory standards but also promotes a culture of integrity and ethical behavior. This success story serves as an inspiring example of how advanced learning technologies can achieve exceptional results for any organization.