Privacy and website policy

Introduction

Learning Pool takes the privacy of your information very seriously.  This policy explains how and for what purposes we use the information collected about you by Learning Pool.

Please read this policy carefully. By using the https://www.learningpool.com and any services we offer via the Site, as well as all related websites and online services provided by Learning Pool,  you are agreeing to be bound by this policy in respect of the information collected about you via this Site and through other means.

What is this privacy policy for?

This privacy policy is for the services provided by Learning Pool and governs your privacy.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the site users, the website and website owners. Furthermore, the way this website processes, stores and protects your data and information is also detailed within this policy.

The website (and services)

This website (and services) and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect your privacy throughout your visiting experience. This website (and services) complies with all UK national laws and requirements for user privacy as well as other applicable regulation such as the EU General Data Protection Regulation (GDPR)

Acceptable use

You are solely responsible for the content you submit to Learning Pool and by doing so you agree to adhere to the following.

You may not submit any material which:

  • advertises or promotes goods or services;
  • reveals any confidential or sensitive information;
  • contains or links to any unlawful, defamatory, harmful, harassing or indecent material which is deliberately intended to upset other users;
  • encourages conduct that constitutes a criminal offence;
  • contains any material which you do not have permission to use (including material which is copyright or trademark protected)
  • contains viruses or any other components with harmful or contaminating effects on learningpool.com, our services or any equipment connected to them;
  • impersonates others;
  • interferes with any other person’s use or enjoyment of learningpool.com
  • uses a third party’s internet domain name, or is relayed from or through a third party’s equipment, without permission of the third party;
  • contains false or misleading information in the subject line or otherwise contains false or misleading content;

You must not use learningpool.com or our services in a manner that could damage, disable or impair any aspect of any of the site or interfere with any user’s enjoyment.

If Learning Pool believes that unauthorised or improper use is being made of the site and/or the services, it may at any time take such action as it deems appropriate, including without limitation, blocking or deleting content from a particular domain, mail server or IP address, or suspending or blocking your account or access rights.

Google Tag Manager

This website uses Google Tag Manager. Google Tag Manager is a solution operated by Google LLC. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”) that allows marketed website tags to be managed using an interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not register personal data. The tool causes other tags to be activated which may, for their part, register data under certain circumstances. Google Tag Manager does not access this information. If recording has been deactivated on domain or cookie level, this setting will remain in place for all tracking tags implemented with Google Tag Manager.

Use of cookies

This website (and services) uses cookies to improve your experience while visiting. Where applicable this website (and services) uses a cookie control system allowing you on your first visit  to allow or disallow the use of cookies on your computer / device. This complies with current legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s device that track, save and store information about the user’s interactions and usage of the website. This allows the website to provide the users with a tailored experience within this website.

You are advised that if you allow the use of cookies on your first visit to the website but later wish to deny the use and saving of cookies from this website on to your device, you should take necessary steps within your web browsers security settings to block all cookies from this website and its external serving vendors. To remove cookies, please refer to your browser’s help menu and search for ‘cookies’.

This website (and services) uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy by searching for “Google Analytics Privacy Policy” at https://policies.google.com/privacy?hl=en.

This website uses cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Learning Pool sometimes shareshsares some limited aspects of this data with third parties for advertisingadvertsising purposes. We may also share online data collected through cookies with our advertising partners. This mean that when you visit another website, you may be shown advertising based on your browsing patterns on our website. The cookies we use are by the following companies with stated privacy policies and links to opt-out of these as follows: by Google, (and Google advertising technologies with information viewed here) LinkedIn,  Twitter, Facebook and Vimeo. Such cookies are used to track your behaviour from our Site to other external sites so that Google and LinkedIn can then present you with targeted online advertising, These typically expire after 30 days, though some may take longer. Instructions of how to opt-out of Linkedin Cookies are here, Google are here. Twitter are here, Facebook are here and Vimeo are here.

Users contacting this website, and/or its owners do so by submitting personal information to us via a Contact Form or by emailing us. The information we collect includes:

  • First name
  • Last name
  • Email address
  • Work email address
  • Work telephone number
  • Company name
  • Company size (employees)
  • Business sector
  • Enquiry details e.g. the nature of your enquiry or why you are contacting us

Your personal information is kept private and stored securely until a time it is no longer required or has no reasonable use as detailed in The EU General Data Protection Regulation (GDPR).

You are advised that you use our webform or email submission process at your own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any webform or email submission process

This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are stored and processed in HubSpot, our Marketing Software.

HubSpot currently store our data in the US. There is no obligation under the GDPR for data to be stored in the EU and the rules regarding transfer of personal data outside the EU remain largely unchanged. The GDPR permits transfers of personal data outside of the EU subject to certain conditions. The EU-U.S.

Privacy Shield continues to be one valid way to ensure adequate safeguards are in place for personal data transfer from the EU to the U.S. The EU model clauses also remain a valid mechanism to lawfully transfer personal data.  HubSpot offers a Data Processing Agreement that incorporates the model clauses to our EU/EEA customers. HubSpot are also Privacy Shield certified

We will share your information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.

This website operates an opt-in to our email newsletter program. Our newsletter is used to inform subscribers about products and services supplied by Learning Pool. You can opt out of our email newsletters by emailing marketing@learningpool.com with an email titled “Newsletter opt out” or by using the unsubscribe link you will find on all out outbound marketing emails. Some subscriptions may be manually processed through prior written agreement with you.

Subscriptions are taken in compliance with The EU General Data Protection Regulation (GDPR). All personal details relating to subscriptions are held securely and in accordance with GDPR. No personal details are passed on to third parties nor shared with companies / people outside of the company or people that operate this website.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with GDPR, UK Spam Laws and the Privacy and Electronic Communications Regulations 2003, subscribers are given the opportunity to unsubscribe at any time. This process is detailed at the footer of each email campaign. If an automated subscription system is unavailable clear instructions on how to unsubscribe will be detailed instead. Alternatively, you can email marketing@learningpool.com and request a chance to your preferences or subscription.

Under the GDPR, we need to have a legal reason (called a lawful basis in the regulation) to process your data.

Learning Pool process personal information under the following five lawful basis categories:

  1. Legitimate interest – user has requested information or requested to demo our products
  2. Legitimate interest – existing customer
  3. Legitimate interest – we may process personal information on business contacts who we believe would benefit from hearing about Learning Pool’s products and services
  4. Performance of a contract – new or existing customer
  5. Freely given consent from contact – user has freely opted in to receive updates via email

When information has been submitted in relation to an application for employment, this is used to evaluate and contact the individual who has expressed an interest in working with us.  Information may be shared internally with members of the HR team, interviewers and managers involved in the assessment and selection of candidates, for the purposes of managing the recruitment process. This information will also be used to comply with legal obligations. 

Under the GDPR, you can request that we give you a copy of all the personal data we have about you.

You should contact Learning Pool here with an email titled “Data Subject Access Request” (DSAR) at the contact details below if you wish to exercise your individual rights under GDPR.

Childrens Policy

Our website (and services) is designed as general audience site not directed to children under the age of 16, and we do not knowingly collect Personal Information from children under the age of 16 without parental consent. If you are under 16 years of age, then please do not use or access the Service at any time or in any manner. If we learn that Personal Information has been collected on the Service from a child under 16 years of age without parental consent, then we will take appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 16 years of age has obtained an account on the Service, then you may alert us at hello@learningpool.com and request that we delete that child’s Personal Information from our systems.

External links

You are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website. You should therefore note you click on external links at your own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links.

Social media platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

You are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy policy and personal details use. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage any users wishing to discuss sensitive details to contact Learning Pool through primary communication channels such as telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. You are advised before using such social sharing buttons that you do so at your own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened links in social media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs [web addresses] (this is an example: http://bit.ly/2kSSLOW).

Users are advised to take caution and employ good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Please be aware that many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Security

We have implemented technology and policies to safeguard your privacy from unauthorised access and improper use.  We ensure all the information you send to our online services is encrypted in transit

If you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your ID, you must notify the Company immediately by emailing  hello@learningpool.com. If the Company reasonably believes that your ID is being used in any way which is not permitted by this policy, the Company reserves the right to suspend access rights immediately on giving notice to you and to block access from your ID until the issue has been resolved.

If the Company has reason to believe that there is likely to be a breach of security or misuse of the Site, we may also require you to change your password.

Contact us

If you have any questions about this Privacy Policy or wish to submit a Data Subject Access Request, please email hello@learningpool.com and we will be happy to assist you.

Changes to this privacy policy

We may occasionally update this policy to reflect changes in our services and customer feedback.  If there are material changes to this policy or in how we will use your personal information we will notify you either by a suitable announcement on the Site or by directly sending you an email notification via the e-mail address provided by you on registration.  The changes will apply to the use of the Site after we have given notice.

If you continue to use the Site after the date on which the change comes into effect, your use of the Site indicates your agreement to be bound by the new terms and conditions.

If you do not wish to accept the new terms and conditions you should not continue to use the Site.  We encourage you to periodically review this policy.