Privacy and website policy

Learning Pool takes the privacy of your information very seriously.  This policy explains how and for what purposes we use the information collected about you by Learning Pool.

Please read this policy carefully. By using the https://learningpool.com and any services we offer via the Site, as well as all related websites and online services provided by Learning Pool,  you are agreeing to be bound by this policy in respect of the information collected about you via this Site and through other means.

This privacy policy is for the services provided by Learning Pool and governs your privacy.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the site users, the website and website owners. Furthermore, the way this website processes, stores and protects your data and information is also detailed within this policy.

This website (and services) and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect your privacy throughout your visiting experience. This website (and services) complies with all UK national laws and requirements for user privacy (such as the UK General Data Protection Regulation (UK GDPR) to the extent the UK GDPR applies) as well as other applicable regulation such as the EU General Data Protection Regulation (EU GDPR), to the extent the EU GDPR applies.

You are solely responsible for the content you submit to Learning Pool and by doing so you agree to adhere to the following.

You may not submit any material which:

• advertises or promotes goods or services;
• reveals any confidential or sensitive information;
• contains or links to any unlawful, defamatory, harmful, harassing or indecent material which is deliberately intended to upset other users;
• encourages conduct that constitutes a criminal offence;
• contains any material which you do not have permission to use (including material that is copyright or trademark protected)
• contains viruses or any other components with harmful or contaminating effects on learningpool.com, our services or any equipment connected to them;
• impersonates others;
• interferes with any other person’s use or enjoyment of learningpool.com
• uses a third party’s internet domain name, or is relayed from or through a third party’s equipment, without permission of the third party;
• contains false or misleading information in the subject line or otherwise contains false or misleading content;

You must not use learningpool.com or our services in a manner that could damage, disable or impair any aspect of any of the site or interfere with any user’s enjoyment.

If Learning Pool believes that unauthorised or improper use is being made of the site and/or the services, it may at any time take such action as it deems appropriate, including without limitation, blocking or deleting content from a particular domain, mail server or IP address, or suspending or blocking your account or access rights.

This site uses “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our websites. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). reCAPTCHA is used to check whether the data entered on our website (such as on a contact form) has been entered by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, how long the visitor has been on the website, or mouse movements made by the user). The data collected during the analysis will be forwarded to Google. The reCAPTCHA analyses take place completely in the background. Website visitors are not advised that such an analysis is taking place. Data processing is based on legitimate interests. Learning Pool has a legitimate interest in protecting its site from abusive automated crawling and spam. For more information about Google reCAPTCHA and Google’s privacy policy, please visit the following links: https://policies.google.com/privacy?hl=en and https://www.google.com/recaptcha/intro/v3.html.

This website uses Google Tag Manager. Google Tag Manager is a solution operated by Google LLC. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”) that allows marketed website tags to be managed using an interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not register personal data. The tool causes other tags to be activated which may, for their part, register data under certain circumstances. Google Tag Manager does not access this information. If recording has been deactivated on domain or cookie level, this setting will remain in place for all tracking tags implemented with Google Tag Manager.

This website (and services) uses cookies to improve your experience while visiting. Where applicable this website (and services) uses a cookie control system allowing you on your first visit to allow or disallow the use of cookies on your computer / device. This complies with current legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s device that track, save and store information about the user’s interactions and usage of the website. This allows the website to provide the users with a tailored experience within this website.

You are advised that if you allow the use of cookies on your first visit to the website but later wish to deny the use and saving of cookies from this website on to your device, you should take necessary steps within your web browsers security settings to block all cookies from this website and its external serving vendors. To remove cookies, please refer to your browser’s help menu and search for ‘cookies’.

This website (and services) uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy by searching for “Google Analytics Privacy Policy” at https://policies.google.com/privacy?hl=en.

This website uses cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device and your IP address. Learning Pool sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertisements based on your browsing patterns on our website. The cookies we use are provided by the following companies with stated privacy policies and links to opt-out of these as follows: by Google (and Google advertising technologies with information viewed here), LinkedIn, Twitter,  Meta Platforms (Facebook), Vimeo, Hubspot, StackAdapt and Microsoft. Such cookies are used to track your behaviour from our Site to other external sites so that Google and LinkedIn can then present you with targeted online advertising. These cookies typically expire after 30 days, though some may take longer. Instructions on how to opt-out of Linkedin Cookies are here, Google are here. Twitter are here, Facebook are here, Vimeo are here, Hubspot are here, StackAdapt are here and Microsoft are here.

Users contacting this website, and/or its owners do so by submitting personal information to us via a Contact Form or by emailing us. The information we collect includes:

• First name
• Last name
• Email address
• Work email address
• Work telephone number
• Company name
• Company size (employees)
• Business sector
• Enquiry details e.g. the nature of your enquiry or why you are contacting us
• Usage data on how you use our services
• Technical data such is IP address, browser type, version, location, operating system/platform 

For the avoidance of doubt, Learning Pool shall be entitled to collect anonymous and/or aggregated data across its various products and services provided that no individual natural person can be identified from such data (“Aggregate Data”). The Aggregate Data will be used to analyse behaviour, trends and needs and to improve, and enhance our services and for other development, creation of new features, diagnostic and corrective purposes in connection with our services. Learning Pool shall own all right, title and interest in and to the Aggregate Data and this is not considered personal data.

Your personal information is stored until a time it is no longer required or has no reasonable use as detailed in the EU GDPR or UK GDPR (as applicable). In connection with retention of data we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the personal data and whether we can achieve those purposes through other means and the applicable legal, regulatory, tax, accounting or other requirements. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you), in which case we may use this information indefinitely without further notice to you. 

You are advised that you use our webform or email submission process at your own risk.

This website and its owners use any information submitted where required by law, to administer the working relationship with you/your employer, where they have another legitimate interest in doing so, to provide you with further information about the products / services they offer, and to assist you in answering any questions or queries you may have submitted. You can opt out of marketing emails by emailing [email protected] with an email titled “Marketing opt-out” or by using the unsubscribe link you will find on all our outbound marketing emails. 

We will share your information with third parties and Learning Pool group companies where required by law, to administer the working relationship with you/your employer, where we have another legitimate interest in doing so or in connection with any possible sale merger or restructuring of all or any part of our business or assets. A list of processors engaged by us from time to time to carry out processing activities on your data is posted at https://learningpool.com/subprocessors. Some of these are based outside of the UK and/or EEA so their processing may involve a transfer of data outside of the UK and/or EEA and we may also transfer data in connection with providing the services. We will only transfer your data outside of the UK and EEA to countries that have been deemed to provide an adequate level of protection for personal data or otherwise as permitted in accordance with any applicable data protection law (including without limitation through use of standard contractual clauses). 

This website operates an opt-in to our email newsletter program. Our newsletter is used to inform subscribers about products and services supplied by Learning Pool. You can opt-out of our email newsletters by emailing [email protected] with an email titled “Newsletter opt-out” or by using the unsubscribe link you will find on all our outbound marketing emails. Some subscriptions may be manually processed through prior written agreement with you.

Subscriptions are taken in compliance with the EU GDPR or UK GDPR (as applicable). All personal details relating to subscriptions are held securely and in accordance with the EU GDPR or UK GDPR (as applicable). 

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

Subscribers are given the opportunity to unsubscribe at any time. This process is detailed at the footer of each email campaign. If an automated subscription system is unavailable clear instructions on how to unsubscribe will be detailed instead. Alternatively, you can email [email protected] and request a chance to your preferences or subscription.

Under the EU GDPR or UK GDPR, as applicable, we need to have a legal reason (called a lawful basis in the regulation) to process your data.

Learning Pool process personal information under the following five lawful basis categories:

1. Legitimate interest – user has requested information or requested to demo our products
2. Legitimate interest – existing customer
3. Legitimate interest – we may process personal information on business contacts who we believe would benefit from hearing about Learning Pool’s products and services
4. Performance of a contract – new or existing customer
5. Freely given consent from contact – user has freely opted in to receive updates via email

When information has been submitted in relation to an application for employment, this is used to evaluate and contact the individual who has expressed an interest in working with us.  Information may be shared internally with members of the HR team, interviewers and managers involved in the assessment and selection of candidates, for the purposes of managing the recruitment process. This information will also be used to comply with legal obligations. 

Under the EU GDPR or UK GDPR, as applicable, you can request that we give you a copy of all the personal data we have about you.

You should contact Learning Pool here with an email titled “Data Subject Access Request” (DSAR) at the contact details below if you wish to exercise your individual rights under GDPR.

Our website (and services) is designed as general audience site not directed to children under the age of 16, and we do not knowingly collect Personal Information from children under the age of 16 without parental consent. If you are under 16 years of age, then please do not use or access the Service at any time or in any manner. If we learn that Personal Information has been collected on the Service from a child under 16 years of age without parental consent, then we will take appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 16 years of age has obtained an account on the Service, then you may alert us at [email protected] and request that we delete that child’s Personal Information from our systems.

You are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website. You should therefore note you click on external links at your own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links.

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

You are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy policy and personal details use. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage any users wishing to discuss sensitive details to contact Learning Pool through primary communication channels such as telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. You are advised before using such social sharing buttons that you do so at your own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs [web addresses] (this is an example: http://bit.ly/2kSSLOW).

Users are advised to take caution and employ good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Please be aware that many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

We have implemented technology and policies to safeguard your privacy from unauthorised access and improper use.  We ensure all the information you send to our online services is encrypted in transit

If you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your ID, you must notify the Company immediately by emailing  [email protected].  If the Company reasonably believes that your ID is being used in any way which is not permitted by this policy, the Company reserves the right to suspend access rights immediately on giving notice to you and to block access from your ID until the issue has been resolved.

If the Company has reason to believe that there is likely to be a breach of security or misuse of the Site, we may also require you to change your password.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you have any questions about this Privacy Policy or wish to submit a Data Subject Access Request, please email [email protected] and we will be happy to assist you.

We may occasionally update this policy to reflect changes in our services and customer feedback.  If there are material changes to this policy or in how we will use your personal information we will notify you either by a suitable announcement on the Site or by directly sending you an email notification via the e-mail address provided by you on registration.  The changes will apply to the use of the Site after we have given notice.

If you continue to use the Site after the date on which the change comes into effect, your use of the Site indicates your agreement to be bound by the new terms and conditions.

If you do not wish to accept the new terms and conditions you should not continue to use the Site.  We encourage you to periodically review this policy.