Cookies are small files saved to the user’s device that track, save and store information about the user’s interactions and usage of the website. This allows the website to provide the users with a tailored experience within this website.
Users contacting this website, and/or its owners do so by submitting personal information to us via a Contact Form or by emailing us. The information we collect includes:
- First name
- Last name
- Email address
- Work email address
- Work telephone number
- Company name
- Company size (employees)
- Business sector
- Enquiry details e.g. the nature of your enquiry or why you are contacting us
- Usage data on how you use our services
- Technical data such is IP address, browser type, version, location, operating system/platform
For the avoidance of doubt, Learning Pool shall be entitled to collect anonymous and/or aggregated data across its various products and services provided that no individual natural person can be identified from such data (“Aggregate Data”). The Aggregate Data will be used to analyse behaviour, trends and needs and to improve, and enhance our services and for other development, creation of new features, diagnostic and corrective purposes in connection with our services. Learning Pool shall own all right, title and interest in and to the Aggregate Data and this is not considered personal data.
Your personal information is stored until a time it is no longer required or has no reasonable use as detailed in the EU GDPR or UK GDPR (as applicable). In connection with retention of data we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the personal data and whether we can achieve those purposes through other means and the applicable legal, regulatory, tax, accounting or other requirements. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you), in which case we may use this information indefinitely without further notice to you.
You are advised that you use our webform or email submission process at your own risk.
This website and its owners use any information submitted where required by law, to administer the working relationship with you/your employer, where they have another legitimate interest in doing so, to provide you with further information about the products / services they offer, and to assist you in answering any questions or queries you may have submitted. You can opt out of marketing emails by emailing [email protected] with an email titled “Marketing opt-out” or by using the unsubscribe link you will find on all our outbound marketing emails.
We will share your information with third parties and Learning Pool group companies where required by law, to administer the working relationship with you/your employer, where we have another legitimate interest in doing so or in connection with any possible sale merger or restructuring of all or any part of our business or assets. A list of processors engaged by us from time to time to carry out processing activities on your data is posted at https://learningpool.com/subprocessors. Some of these are based outside of the UK and/or EEA so their processing may involve a transfer of data outside of the UK and/or EEA and we may also transfer data in connection with providing the services. We will only transfer your data outside of the UK and EEA to countries that have been deemed to provide an adequate level of protection for personal data or otherwise as permitted in accordance with any applicable data protection law (including without limitation through use of standard contractual clauses).
This website operates an opt-in to our email newsletter program. Our newsletter is used to inform subscribers about products and services supplied by Learning Pool. You can opt-out of our email newsletters by emailing [email protected] with an email titled “Newsletter opt-out” or by using the unsubscribe link you will find on all our outbound marketing emails. Some subscriptions may be manually processed through prior written agreement with you.
Subscriptions are taken in compliance with the EU GDPR or UK GDPR (as applicable). All personal details relating to subscriptions are held securely and in accordance with the EU GDPR or UK GDPR (as applicable).
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
Subscribers are given the opportunity to unsubscribe at any time. This process is detailed at the footer of each email campaign. If an automated subscription system is unavailable clear instructions on how to unsubscribe will be detailed instead. Alternatively, you can email [email protected] and request a chance to your preferences or subscription.
Under the EU GDPR or UK GDPR, as applicable, we need to have a legal reason (called a lawful basis in the regulation) to process your data.
Learning Pool process personal information under the following five lawful basis categories:
- Legitimate interest – user has requested information or requested to demo our products
- Legitimate interest – existing customer
- Legitimate interest – we may process personal information on business contacts who we believe would benefit from hearing about Learning Pool’s products and services
- Performance of a contract – new or existing customer
- Freely given consent from contact – user has freely opted in to receive updates via email
When information has been submitted in relation to an application for employment, this is used to evaluate and contact the individual who has expressed an interest in working with us. Information may be shared internally with members of the HR team, interviewers and managers involved in the assessment and selection of candidates, for the purposes of managing the recruitment process. This information will also be used to comply with legal obligations.
Under the EU GDPR or UK GDPR, as applicable, you can request that we give you a copy of all the personal data we have about you.
You should contact Learning Pool here with an email titled “Data Subject Access Request” (DSAR) at the contact details below if you wish to exercise your individual rights under GDPR.