Research snapshot: The fully mature metrics practice


This research snapshot, carried out by Chief Learning Officer, explores the practices of the organizations with a mature metrics practice.

The survey was taken by a sample of Chief Learning Officer Business Intelligence Board (BIB) members, most of which are senior learning and development practitioners, directors and above. Approximately, 33% of the board are from organizations with revenue greater than $1billion and a further 22% are Fortune 100 or Fortune 500 companies. The majority of organizations on the BIB have more than 1,000 employees and 80% of members are from US-headquartered organizations.

According to the 2020 Learning State of the Industry survey, 63% of all participants report that their organization’s measurement and metrics practices are fully aligned with learning strategy. Additionally, 26% of all organizations calculate a formal ROI for learning.


In this report, you’ll discover:

  • The top 10 ways of demonstrating impact to leadership teams 
  • The top 5 learning metrics the organizations in the sample use 
  • The top learning metrics processes used








Download the research snapshot now to find out how you can build your own strategy. 


About Chief Learning Officer 

Chief Learning Officer is dedicated to being the foremost digital platform and community for learning and development professionals to connect and advance in the profession and their personal careers.

Download the research snapshot now