Giving Something Back
People are at the heart of who RBH are and what they do. Developing a healthy, engaged and high-performing team is paramount, which is why, as part of SMILE, they launched the Tree of Life Health and Well-being program, to promote and encourage staff well-being, demonstrating ongoing commitment in each of the following core areas:
- Mental fitness.
- Financial wellbeing.
- Active body.
- Social.
- Nutrition.
Thanks to the Tree of Life Health and Well-being program embedment through SMILE, RBH has become the first hospitality business to be recognized with Platinum accreditation in the Mental Health Charter for its commitment to employee well-being.
The recognition comes in response to RBH’s Giving Something Back program, which pledges to support its people, environment and community in equal measure. Early 2022 also saw the launch of RBH’s new charity partnership with Mental Health UK as part of its commitment to its community. The charity was chosen by its people, demonstrating how important a cause this was to its teams. As part of its two-year partnership, RBH’s hotels and offices are committed to ongoing fundraising efforts.
On this new accreditation, RBH’s HR Director, Martin MacPhail said:
“We’re thrilled to be leading the way on the importance of mental health in hospitality. We’ve already put a lot of work into campaigning for the well-being of our workforce and the whole hospitality industry, so this is an essential step and one that hopefully many other hospitality businesses will follow. Having Mental Health UK as our dedicated charity partner was voted for by our employees themselves, so it’s brilliant to know our workforce is in support of the initiative too.”
The first in a string of awareness campaigns and digital learning was Time To Talk Day, in which each member of the RBH team and its portfolio of 45+ hotels were encouraged to download Mental Health UK’s Conversation Guide – a challenge in which they should aim to have one conversation with someone about how they’re feeling.
Impacting its people and community
Whilst RBH only employs just under 100 direct team members to support extensive support to each of our hotels, SMILE is available to around 2,000 employees across the portfolio.
SMILE content includes the hospitality collection from Learning Pool’s Library Content, all compliance training needed for the industry (legal, fire safety, food hygiene, etc.), and courses to support its apprenticeship scheme. Most importantly though, RBH has focused on improvements to deliver the most engaging and fulfilling learning across the following specific areas:
- Mental health and well-being – a commitment to improving the mental health and well-being of all employees. Monthly sessions and learning themes, and diversity and inclusion calendar. This is further evidenced through the creation of the Tree of Life program and the mental health charity partnership, and by becoming signatories of the Mental Health Charter.
- Learning DNA – understanding those proactively seeking learning, and rewarding them through badges.
- HR Masterclass – RBH can conduct webinars to address specific needs at any given time by using the seminar function available in the LMS.
- Onboarding and induction – the creation of an induction dashboard to signpost essential learning in the first 90 days. Using the learning platform functionality to gather feedback from the audience.
- Line Manager accountability – introduction of KPI dashlets for managers to monitor training compliance.
Conclusion
Learning Pool is proud of the role it has played in supporting RBH in achieving such tremendous award-winning outcomes that have translated into truly extraordinary employee and community wellbeing impacts and significant financial business value to the organization.