RBH and Learning Pool worked in partnership to create SMILE, the Simply Magical and Inspiring Learning Environment. It was a one-stop-shop for all things learning, based on Learning Pool’s LMS.
To make sure the solution met the needs of the business, a focus group of ‘Smilers’ was created. These ‘Smilers’ asked questions and gave constant feedback, which helped Learning Pool to see and react to what motivates them. This was instrumental for the project, ensuring it stayed on track and would ultimately achieve the results the business needed.
SMILE was launched with a set of ‘Hello’ induction modules created with Adapt, Learning Pool’s content builder. With the system constantly evolving and new content being added on a regular basis it now offers around 200 courses to the hotel and head office staff.
Content includes the Learning Pool hospitality suite of courses, all of the compliance training needed for the industry; legal, fire safety, food hygiene, etc and courses to support their apprenticeship scheme.
Various audiences were created to allow the L&D team to push regulatory training out to specific job roles and each audience profile receives six core regulatory courses. For example, SMILE is home to The Bar Academy, a set of courses covering licencing legislation, weights and measures, etc and this can be easily allocated to staff working in the food and beverage areas.
Learning Pool’s content tool – Adapt Builder – was used to ensure that all content exactly met their business needs and branding. As part of SMILE, RBH has been able to incorporate their learning calendar online, which alerts people to the courses and programmes available to them. Additionally, it can be used for tasks such as back-to-work assessments consistently across the business, reducing the time these tasks take.
The system has been developed to offer a single sign-in to give users ease of access from the corporate intranet and it also synchronises with their HR system, to ensure user data is kept up to date; a must for an industry with high staff churn and seasonal work patterns.