Customer Vulnerability in Financial Services

Customer Vulnerability in Financial Services elearning module



The subject of vulnerable customers has become of concern to the Financial Conduct Authority. It’s important that financial services firms find ways of identifying those customers who have vulnerabilities that may expose them to a financial detriment, and that steps are taken to safeguard these people and to provide the best service to them according to their circumstances. Your learners will understand the key issues associated with a ‘vulnerable customer’ and explore the legal and regulatory expectations that surround the subject. They will spend time examining some practical case studies involving customer vulnerability and explore the FCA framework for helping vulnerable customers.

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