Customer satisfaction is as important in the public sector as the private sector, and there’s an onus on every organization to continuously seek to improve standards. This is where quality management can help; more than just a set of procedures, it’s an attitude and a state of mind which focuses on preventing errors and improving performance. This module provides a thorough introduction to the topic. We demonstrate how to achieve improvement in the four key areas of effective quality management: planning, responsibility, research and continual improvement. We also underscore the importance of developing your team’s commitment to preventing errors and improve organizational performance.
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