Treating Customers Fairly

Treating Customers Fairly elearning module



This module looks at what Treating Customers Fairly (TCF) means for you and for your customers, the regulatory requirements of meeting TCF and how your firm can fulfill its regulatory responsibilities in respect of TCF.

Your learners will understand what the regulator expects when dealing with their customers. they will understand the general process by which firms can demonstrate that they take fair treatment of their customers seriously. They will see how products are designed, marketed, sold and administered to ensure that customers are taken into account throughout the process.


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