The customer care you’ll get from our team is second to none. If something’s not quite right, or you just need guidance, we will work really hard to put things right.
Our promise, we’ll always:
- Treat you with respect, be polite and helpful
- Be honest with you when delivering our service
- Make sure that our team are trained to give you the help that you need
- Use plain language, without jargon, when answering your questions
- Review our customer standards using our client satisfaction survey continuously
- Use your feedback to improve our services
- Have staff available to deal with your queries 24/7
With your own Account Manager, a project team behind you and full end-user support, we are with you every step of the way to make sure your journey with Learning Pool is a success.