Month:April 2016
Following the results of a mystery customer exercise across Telford and Wrekin Council (TWC), the Senior Management Team identified a need for customer service training under the organisational priority of ??making every contact count.
Learning & Development
April 4, 2016
Interactive and Innovative Approach to Blended Learning
Following the results of a mystery customer exercise across Telford and Wrekin Council (TWC), the Senior Management Team identified a…
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Learning & Development
April 4, 2016
10 things you can do today to improve user experience
Having a positive user experience is at the heart of successful and memorable/ learning. Many of the customers with whom…
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Learning & Development
April 3, 2016
E-learning for the non-computer savvy: Part Two
E-learners can contact their instructors through e-mail and instant messages, and because instructors are typically always online in case a…
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Learning & Development
April 2, 2016
E-learning for the non-computer savvy: Part One
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Learning & Development
April 2, 2016
Developing your workforce talent with mobile learning
New advancements in technology are being taken into consideration to create the perfect learning environment for professionals - find out…
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Learning & Development
April 1, 2016
Engaging reluctant learners at Norwood
When Norwood decided to introduce e-learning to the organisation, they knew that bringing in a new style of learning would…
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